Booking Terms and Conditions

1. Acceptance of Booking Terms

By making a booking through nYtevibe ("the Platform"), you acknowledge that you have read, understood, and agree to be bound by these Booking Terms and Conditions. These terms apply to all bookings made through the Platform, including table reservations, VIP reservations, and any other booking services offered.

2. Booking Eligibility and Requirements

2.1 Age Requirement

You must be at least 18 years of age to make a booking through nYtevibe. By making a booking, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into a booking agreement
• All information provided during booking is accurate and truthful

2.2 Account Requirements

To make a booking, you may be required to:

• Create an account on the Platform
• Provide accurate contact information (email and/or phone number)
• Verify your email address and/or phone number
• Accept these Booking Terms and Conditions

2.3 Booking Information Accuracy

You are responsible for ensuring all booking information is accurate, including:

• Party size (number of guests)
• Booking date and time
• Contact information
• Special requests or requirements

nYtevibe is not responsible for any issues arising from inaccurate booking information provided by you.

3. User Credibility Scoring System

3.1 How Credibility Scores Work

nYtevibe calculates and maintains a credibility score for each user based on their booking behavior and history. Your credibility score is determined by various factors, including but not limited to:

• Booking Completion Rate: The percentage of bookings you complete versus those you cancel or fail to attend
• No-Show Incidents: Instances where you fail to check in for a confirmed booking
• Cancellation Behavior: Timing and frequency of booking cancellations
• Check-In Compliance: Whether you check in on time for your bookings
• Party Size Accuracy: Whether your actual party size matches your booking
• Venue Loyalty: Repeat bookings and consistent positive behavior at venues
• Overall Reliability: Patterns of responsible booking behavior over time

3.2 Score Calculation

Credibility scores range from 0 to 100 and are calculated using a proprietary algorithm that considers:

• Recent booking behavior (weighted more heavily than older behavior)
• Consistency of positive behavior patterns
• Severity of negative incidents (e.g., no-shows have greater impact than late cancellations)
• Recovery from past negative behavior

Scores are dynamic and update based on your ongoing booking activity. Positive behavior can improve your score, while negative behavior can lower it.

3.3 Score Tiers and Impact

Your credibility score determines your booking tier, which affects your booking privileges:

• Excellent (85-100): Full booking privileges, priority access, larger party sizes, longer advance booking windows, no deposit requirements
• Good (70-84): Standard booking privileges, normal advance booking windows, standard party size limits
• Fair (50-69): Limited booking privileges, shorter advance booking windows, may require deposits for certain bookings
• Poor (Below 50): Restricted booking privileges, very limited advance booking windows, deposits required, reduced maximum party sizes

3.4 Viewing Your Credibility Score

You can view your current credibility score and booking privileges through your account dashboard on the Platform. The dashboard provides:

• Your current credibility score and tier
• Recent behavior summary
• Factors affecting your score
• Ways to improve your score
• Your current booking privileges and restrictions

Your credibility score is private and is not visible to other users or venues. However, venues may see indicators of your booking eligibility when you attempt to make a reservation.

4. Venue Requirements Based on Credibility Scores

4.1 Venue Discretion

Each venue on the Platform has the right to establish and apply their own booking requirements based on user credibility scores. These requirements may include, but are not limited to:

• Deposit Requirements: Venues may require deposits for users with lower credibility scores. Deposit amounts, refund policies, and conditions are determined by each venue.
• Booking Fees: Venues may charge booking fees for users with lower credibility scores to offset the risk of no-shows or cancellations.
• Advance Booking Restrictions: Venues may limit how far in advance users with lower scores can book, reserving advance slots for users with higher credibility scores.
• Party Size Limitations: Venues may restrict the maximum party size for users with lower credibility scores.
• Booking Frequency Limits: Venues may limit how frequently users with lower scores can make bookings.
• Special Terms and Conditions: Venues may apply additional terms and conditions for users with lower credibility scores.

4.2 Venue-Specific Policies

Each venue sets its own policies regarding credibility-based requirements. These policies may:

• Vary by venue and location
• Change over time based on venue needs
• Apply differently to different types of bookings (e.g., regular tables vs. VIP reservations)
• Be communicated to you at the time of booking or through venue-specific terms

You are responsible for reviewing and understanding each venue's specific requirements before making a booking.

4.3 Acceptance of Venue Requirements

By making a booking at a venue that applies credibility-based requirements, you agree to:

• Accept and comply with the venue's requirements
• Pay any required deposits or booking fees
• Abide by any restrictions or limitations placed on your booking
• Understand that these requirements are non-negotiable and determined by the venue

4.4 No Guarantee of Standard Terms

nYtevibe does not guarantee that all venues will offer the same booking terms to all users. Venues have full discretion to apply different requirements based on credibility scores, and nYtevibe is not responsible for venue-specific requirements or policies.

5. Points-Based Rewards System

5.1 Points System Overview

nYtevibe reserves the right to introduce, modify, or discontinue a points-based rewards system at any time. If implemented, the points system will allow users to earn points for:

• Maintaining high credibility scores
• Completing bookings successfully
• Checking in on time for bookings
• Providing accurate party size information
• Advance cancellations (when appropriate)
• Repeat bookings and venue loyalty
• Positive reviews and feedback
• Other positive booking behaviors as determined by nYtevibe

5.2 Points Earning and Redemption

If a points system is implemented:

• Points will be earned based on your booking behavior and credibility score
• Points may be redeemed for various benefits, which may include:
  • Booking fee waivers
  • Deposit reductions
  • Priority booking access
  • Exclusive venue offers
  • Platform discounts or credits
  • Other rewards as determined by nYtevibe
• Points earning rates, redemption values, and available rewards will be determined by nYtevibe and may change at any time
• Points may expire after a certain period of inactivity or as otherwise determined by nYtevibe

5.3 Points System Terms

If a points system is introduced:

• Participation in the points system is at nYtevibe's discretion
• Points are not transferable, assignable, or redeemable for cash
• Points have no monetary value and cannot be purchased
• nYtevibe reserves the right to modify, suspend, or terminate the points system at any time
• Points may be forfeited for violations of these Booking Terms or the general Terms and Conditions
• Specific terms and conditions for the points system will be provided separately if and when the system is launched

5.4 Future Implementation

nYtevibe may introduce the points system at any time without prior notice. When introduced, additional terms and conditions specific to the points system will be made available, and your continued use of the booking services will constitute acceptance of those terms.

6. Booking Process and Confirmation

6.1 Making a Booking

To make a booking through the Platform:

1. Select your desired venue, date, and time
2. Provide accurate party size and contact information
3. Review and accept any venue-specific requirements or fees
4. Submit your booking request
5. Await confirmation from the venue

6.2 Booking Confirmation

Booking confirmations:

• May take up to 15 minutes to process
• Are subject to venue availability and approval
• Will be sent to you via email and/or SMS
• Include booking reference number, venue details, date, time, and party size
• May include venue-specific terms and conditions

A booking is not confirmed until you receive a confirmation notification from nYtevibe or the venue.

6.3 Booking Timeframes

Booking availability may vary based on your credibility score and venue policies:

• Advance Bookings: Typically available up to 15 days in advance, but may be limited based on your credibility score
• Same-Day Bookings: May be available when venues are open, subject to availability and your booking privileges
• Last-Minute Bookings: Subject to venue availability and may have additional restrictions

6.4 Booking Modifications

After making a booking, you may request modifications subject to:

• Venue availability and approval
• Your credibility score and booking privileges
• Venue-specific policies
• Time restrictions (modifications may not be allowed close to booking time)

Significant changes (e.g., date, time, party size) may require cancellation and rebooking, which may affect your credibility score.

7. Cancellation Policies

7.1 Cancellation Rights

You may cancel a booking subject to the following:

• You can typically cancel bookings up to 2 hours before the scheduled time
• Cancellation policies may vary by venue
• Some bookings may have different cancellation windows based on venue policies
• VIP or special event bookings may have stricter cancellation policies

7.2 Cancellation Impact on Credibility Score

Cancellations may affect your credibility score differently based on timing:

• Advance Cancellations (more than 24 hours): Minimal or no negative impact on your score
• Short-Notice Cancellations (2-24 hours): Moderate negative impact on your score
• Late Cancellations (less than 2 hours): Significant negative impact on your score
• Repeated Cancellations: May result in additional score penalties and booking restrictions

7.3 Cancellation Fees and Deposits

Cancellation fees and deposit refunds:

• Are determined by each venue's cancellation policy
• May vary based on your credibility score
• May result in forfeiture of deposits or booking fees
• Are non-refundable in cases of late cancellations or no-shows

You are responsible for reviewing and understanding each venue's cancellation policy before making a booking.

7.4 How to Cancel

To cancel a booking:

• Use the cancellation feature in your account or booking confirmation
• Contact the venue directly if cancellation is not available through the Platform
• Cancel as early as possible to minimize impact on your credibility score
• Keep records of your cancellation confirmation

8. No-Show Policy

8.1 What Constitutes a No-Show

A "no-show" occurs when:

• You fail to check in for a confirmed booking
• You do not arrive within the grace period (typically 15 minutes after scheduled time)
• You do not contact the venue to inform them of a delay or cancellation

No-show status is determined by venue staff at their discretion.

8.2 No-Show Consequences

No-show incidents have serious consequences:

• Credibility Score Impact: Significant negative impact on your credibility score (typically -20 points or more)
• Repeated No-Shows: Additional penalties for multiple no-show incidents
• Booking Restrictions: May result in restricted booking privileges, including:
  • Required deposits for future bookings
  • Limited advance booking windows
  • Reduced maximum party size allowances
  • Temporary suspension of booking privileges
• Financial Impact: Forfeiture of any deposits or booking fees paid

8.3 Grace Period

Most venues provide a grace period (typically 15 minutes) after your scheduled booking time. However:

• Grace periods may vary by venue
• Grace periods are at the venue's discretion
• Arriving after the grace period may result in a no-show designation
• Contact the venue if you anticipate being late

8.4 Avoiding No-Shows

To avoid no-show incidents:

• Set reminders for your bookings
• Plan to arrive on time or slightly early
• Contact the venue immediately if you cannot attend
• Cancel your booking as early as possible if you cannot attend
• Keep your contact information up to date so venues can reach you

9. Check-In Process

9.1 Check-In Requirements

When you arrive at the venue:

• You must check in with venue staff
• Check-in may be done through the Platform app, QR code, or with venue staff directly
• You may be required to provide your booking reference number
• Venue staff will verify your booking and party size

9.2 On-Time Check-In Benefits

Checking in on time for your bookings:

• Positively impacts your credibility score
• Demonstrates reliability to venues
• May earn you points if the points system is active
• Helps maintain or improve your booking privileges

9.3 Party Size Verification

Your actual party size will be verified at check-in:

• Significant discrepancies may affect your credibility score
• Venues may accommodate reasonable variations in party size
• Large discrepancies may result in additional charges or booking modifications

10. Deposits and Payments

10.1 Deposit Requirements

Some venues may require deposits for bookings, particularly:

• Users with lower credibility scores
• Large party bookings
• VIP or special event reservations
• Peak time or high-demand periods

Deposit requirements are determined by each venue and may vary based on your credibility score.

10.2 Deposit Amounts and Policies

Deposit amounts and refund policies:

• Are set by each individual venue
• May vary based on booking type, party size, and your credibility score
• Are clearly communicated at the time of booking
• May be non-refundable in cases of no-shows or late cancellations

10.3 Payment Processing

All payments, including deposits and booking fees, are processed securely through:

• Stripe payment processing (for credit/debit cards)
• Other payment methods as made available by the Platform

nYtevibe does not store your full credit card information. Payment data is encrypted and processed in accordance with industry standards.

10.4 Refund Policies

Refund eligibility is determined by:

• Each venue's cancellation and refund policy
• The timing of your cancellation
• Whether you attended your booking (no-shows typically forfeit deposits)
• Venue-specific terms and conditions

Refunds, when applicable, will be processed to the original payment method and may take 5-10 business days to appear.

11. Venue Responsibilities and Limitations

11.1 Venue Availability

While nYtevibe facilitates bookings, we cannot guarantee:

• That venues will honor all bookings (venues may cancel due to unforeseen circumstances)
• Exact table availability at the time of your booking
• That venues will maintain their operating hours or status
• That special events or capacity changes won't affect your booking

11.2 Venue Service Quality

nYtevibe is not responsible for:

• The quality of service, food, or beverages provided by venues
• Venue-specific policies, rules, or requirements
• Venue closures, renovations, or changes in operations
• Disputes between you and venues regarding service or experience

11.3 Venue Cancellations

If a venue cancels your booking:

• You will be notified as soon as possible
• Any deposits or fees paid will be refunded
• Your credibility score will not be negatively affected
• nYtevibe will attempt to help you find alternative arrangements, but cannot guarantee availability

12. Improving Your Credibility Score

12.1 Positive Behaviors

You can improve your credibility score by:

• Completing Bookings: Showing up and checking in for all confirmed bookings
• On-Time Arrivals: Arriving on time or within the grace period
• Accurate Information: Providing accurate party size and booking details
• Advance Cancellations: Cancelling well in advance when you cannot attend
• Venue Loyalty: Making repeat bookings at the same venues
• Consistent Positive Behavior: Maintaining good booking habits over time

12.2 Score Recovery

If your credibility score has decreased:

• Scores can improve over time with consistent positive behavior
• Recent positive behavior is weighted more heavily than older negative incidents
• The impact of past no-shows or cancellations decreases over time
• Multiple successful bookings can help recover your score

12.3 Monitoring Your Score

Regularly check your credibility score through your account dashboard to:

• Understand your current booking privileges
• Track your progress in improving your score
• Identify areas where you can improve your booking behavior
• Plan your bookings accordingly

13. Disputes and Complaints

13.1 Booking Disputes

If you have a dispute regarding a booking:

• Contact the venue directly first to resolve the issue
• Contact nYtevibe support if the venue cannot resolve the dispute
• Provide booking reference numbers and relevant details
• nYtevibe will attempt to facilitate resolution but is not responsible for venue actions or policies

13.2 Credibility Score Disputes

If you believe your credibility score is incorrect:

• Contact nYtevibe support with your account information
• Provide details about the specific incident you believe was incorrectly recorded
• nYtevibe will review your account and booking history
• Score corrections, if warranted, will be made at nYtevibe's discretion

13.3 Complaint Process

For complaints about:

• Venue Service: Contact the venue directly or leave a review through the Platform
• Platform Issues: Contact nYtevibe support at support@nytevibe.com
• Payment Issues: Contact nYtevibe support or your payment provider

14. Limitation of Liability

E&EL Global Inc. and nYtevibe shall not be liable for:

• Any issues arising from venue cancellations, closures, or changes in operations
• Disputes between you and venues regarding service quality or experience
• Any losses resulting from your failure to attend a booking (no-show)
• Venue-specific requirements, policies, or restrictions
• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the booking services
• Loss of deposits or fees due to your cancellation or no-show

Your use of the booking services is at your own risk, and nYtevibe acts solely as a platform to facilitate bookings between you and venues.

15. Changes to Booking Terms

nYtevibe reserves the right to modify these Booking Terms and Conditions at any time. Material changes will be communicated to you through:

• Email notifications to your registered email address
• In-app notifications
• Updates to this document with a new "Last Updated" date

Your continued use of the booking services after changes are made constitutes acceptance of the updated terms. If you do not agree to the changes, you should discontinue using the booking services.

16. Termination of Booking Privileges

nYtevibe reserves the right to suspend or terminate your booking privileges at any time, with or without notice, for reasons including but not limited to:

• Repeated no-show incidents
• Abuse of the booking system
• Violation of these Booking Terms or the general Terms and Conditions
• Fraudulent activity or misrepresentation
• Very low credibility scores that indicate unreliability
• Any activity that harms the Platform, venues, or other users

Termination of booking privileges does not affect your other account privileges or access to other Platform features.

17. Governing Law

These Booking Terms and Conditions shall be interpreted and governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Booking Terms shall be subject to the exclusive jurisdiction of the courts of Delaware.