nYtevibe Support Center

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🚀 Getting Started 6 articles

What is nYtevibe?

nYtevibe is a real-time nightlife discovery app. See what's happening at venues right now — live vibe reports, who's there, wait times, music, energy levels — all from real people at the venue. No more guessing if a place is worth going to.

How do I create an account?

You can sign up with your email address, Google account, or Apple ID. You'll need to provide a username, phone number, date of birth (must be 18+), and accept the terms. The app is currently available in the United States only.

Is nYtevibe free to use?

Yes! The app is completely free for users. Browse venues, check in, submit vibes, connect with friends, and discover nightlife — all at no cost. Only venue owners pay for business features.

What cities are available?

nYtevibe currently covers Houston, TX with 200+ venues. We're expanding to more cities soon. The app automatically detects your location and shows venues near you.

How do I find venues near me?

Open the app and the map will show venues around your current location. Venues with active vibes show as colored markers. Use the search bar to filter by name, type (bar, club, hookah, etc.), or neighborhood.

What do the different venue markers mean?

Colored/glowing markers = venues with live vibe data. Gray markers = no recent activity. The brighter and more animated the marker, the more active the venue is right now. Tap any marker to see details.

🎵 Vibes & Check-ins 8 articles

What is a vibe report?

A vibe report is a real-time update about a venue's atmosphere. You select the status (Chill, Steady, or Busy), energy level (1-10), music genre, and wait time. You can optionally add a photo or video. Vibes are active for 30 minutes, then move to your history.

Do I need to record a video to submit a vibe?

No! Video is optional. You can submit a text-only vibe (status + energy + genre), a photo vibe, or a video vibe. Video vibes earn more points and get a "Verified" badge, but text-only vibes are perfectly valid and contribute to the venue's vibe score.

How do I check in at a venue?

Tap a venue on the map, then tap "Check In". You'll choose your visibility: Public (everyone sees you), Friends Only (only your friends see you), or Anonymous (nobody sees your identity, but the venue's activity count increases).

What is a vibe check request?

If a friend is checked in at a venue, you can request a "Vibe Check" — asking them to share what's happening. They'll get a push notification and can respond with a video, photo, or text vibe. It's a way to get a live update before heading out.

How long does a vibe last?

Active vibes are visible for 30 minutes. After that, they expire and move to your vibe history (memories). If you check out of a venue, your vibes expire immediately. Your vibe videos are saved permanently in your history unless you delete them.

What are points and levels?

You earn points for activity: check-ins (20pts), text vibes (15pts), photo vibes (25pts), video vibes (40pts), vibe check requests (10pts), and more. Points increase your level and unlock ranks from "New Scout" to "{City} Legend" at Level 20.

What is the credibility score?

Your credibility reflects how accurate your vibe reports are. When other users vouch for your vibes (confirm they're accurate), your credibility goes up. Consistently inaccurate reports lower it. Users below 40% credibility may have their vibes given reduced visibility.

Can I delete my vibe videos?

Yes. Go to your profile → Vibe History. Tap the menu on any vibe and select "Delete". This permanently removes the video from our servers and cannot be undone. You can also delete all vibes at once from Settings.

👥 Friends & Squad 7 articles

How do I add friends?

Search for users by username in the search bar. Tap their profile and send a friend request. You can also add friends from the "Who's Here" list when viewing a venue — anyone checked in publicly can receive a friend request.

Can I see where my friends are?

Yes, if they're checked in at a venue and their visibility is set to "Public" or "Friends Only", you'll see their live location on the map and in your friends list with the venue name.

How do I block or mute someone?

Block: They can't see your profile, send requests, or view your activity. You won't see them either.
Mute: They remain your friend but can't see YOUR activity (check-ins, location, vibes). You can still see theirs. They won't know they're muted.

What is Ghost Mode?

Ghost Mode hides your live status from everyone, including friends. You won't appear on the map, in venue active lists, or in friend location feeds. Toggle it on/off anytime in Privacy Settings.

How do I invite friends to nYtevibe?

Go to your Squad tab and tap "Invite a Friend". Share your personalized link via SMS, WhatsApp, iMessage, or any messaging app. When they tap the link, it auto-detects their device and takes them to the App Store or Google Play.

What's the difference between Public and Private profiles?

Public: Anyone can see your full profile, friend list, and check-in status. Non-friends can send you vibe check requests.
Private: Only friends see your full profile. Non-friends see just your username and profile picture.

Can I see mutual friends?

Yes. When viewing another user's profile, you'll see how many mutual friends you share and can view the list. This helps you decide whether to send a friend request.

⚙ Account & Settings 5 articles

How do I change my username?

Go to Settings → Profile Info and update your username. Usernames must be 3-50 characters and can contain letters, numbers, underscores, dots, and hyphens.

How do I update my profile picture?

Tap your avatar in the profile tab, then select a new photo from your camera or gallery. The photo will be uploaded to our cloud storage and displayed across the app.

Can I suspend my account temporarily?

Yes. Go to Settings → Account → Suspend Account. Your profile and data are hidden but not deleted. You can reactivate anytime by logging back in.

How do I delete my account?

Go to Settings → Account → Delete Account. You'll have a 30-day grace period to change your mind. After 30 days, all your data, vibes, media, friendships, and profile are permanently deleted. Log in within 30 days to cancel the deletion.

I'm not receiving push notifications

Check: 1) Device Settings → nYtevibe → Notifications must be ON. 2) In-app notification preferences in Settings. 3) On iOS, ensure you allowed notifications when first prompted. You may need to reinstall the app if the initial permission was denied.

🚀 Getting Started for Venues 5 articles

How do I register my venue?

Visit venue.nytevibe.com and create a business account. Select a subscription plan (Essentials starts at $49/mo with a 14-day free trial), then add your venue details, Instagram handle, and upload verification documents.

What documents do I need to verify my venue?

You'll need: 1) A valid business license or registration document, 2) A government-issued photo ID, and 3) A utility bill or lease showing the venue's address. Documents are uploaded through a secure portal link sent to your email.

How long does verification take?

Most venues are verified within 1-2 business days after all documents are submitted. You'll receive an email notification when your venue is approved and live on the platform.

Is my venue already listed?

nYtevibe lists public venue information (name, address, type) from public sources. If your venue is already listed, you can claim it by registering and verifying ownership. Claiming gives you access to the dashboard, analytics, and management features.

Can I remove my venue from nYtevibe?

Yes. Contact support@nytevibe.com with your venue name and address to request removal. Note that user-generated vibes about your venue are protected as user expression, but we'll work with you on specific content concerns.

💳 Subscription & Billing 6 articles

What plans are available?

Essentials ($49/mo): Get listed, venue photos, poke notifications, 1 staff account, 14-day free trial.
Growth ($149/mo): Live vibe display, check-in analytics, push to followers, review management, 5 staff accounts.
Pro ($299/mo): Booking system, Stripe payments, advanced analytics, customer credibility, 15 staff accounts.
Enterprise ($499/mo): Multi-venue dashboard, API access, white label, custom integrations, unlimited staff.

Is there a free trial?

Yes! The Essentials plan includes a 14-day free trial. No charge during the trial period. You can cancel anytime before the trial ends. Each account can only use the trial once.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) through Stripe. Payments are processed securely — we never see your full card number.

Can I upgrade or downgrade my plan?

Yes. Go to your dashboard → Subscription and select a new plan. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period.

How do I cancel my subscription?

Go to your dashboard → Subscription → Cancel. Your venue remains active until the end of your current billing period. After cancellation, your venue listing stays on the platform but management features are disabled.

Do you offer annual pricing?

Yes. Annual billing saves 17% compared to monthly. Essentials: $490/year, Growth: $1,490/year, Pro: $2,990/year, Enterprise: $4,990/year.

📊 Dashboard & Analytics 4 articles

What analytics can I see?

Depending on your plan: check-in counts, peak hours, vibe trends, customer demographics, wait time patterns, review sentiment, follower growth, and poke response rates. Pro and Enterprise plans include advanced analytics with historical trends and competitor insights.

How do pokes work?

When a user "pokes" your venue, you receive a real-time notification that someone is interested in visiting. It's a signal of demand. You can respond with a welcome message, special offer, or updated status to encourage them to visit.

Can I manage staff accounts?

Yes. Depending on your plan, you can add staff members with limited dashboard access. Staff can update venue status, respond to pokes, and manage day-to-day operations without full admin access.

How do I update my venue's live status?

Your venue's vibe status is primarily updated by users submitting vibes. As a venue owner, you can update your operating hours, wait time estimates, and special event information through the dashboard.

🔒 Privacy & Data 6 articles

What data does nYtevibe collect?

We collect: profile info (name, email, phone), location data (when using the app), vibe submissions, check-in history, and device tokens for push notifications. We do NOT sell your data to advertisers. See our full Privacy Policy for details.

Who can see my location?

It depends on your check-in visibility: Public = everyone, Friends Only = only your accepted friends, Anonymous = nobody (you're counted but not identified). Ghost Mode hides you from everyone entirely. You control this per check-in or set a default in settings.

Can I download my data?

Yes. Contact privacy@nytevibe.com to request a data export. We'll provide a complete download of your profile, vibes, check-ins, friends, and media within 30 days.

How long is my data retained?

Active vibes: 30 minutes. Vibe history/media: until you delete them. Check-in history: indefinitely (you can delete via Settings). Account data: until you delete your account (30-day grace period, then permanent deletion).

Does nYtevibe use my data for advertising?

No. We do not sell your data, share it with advertising networks, or use it for targeted advertising. We use analytics internally to improve the platform. See our Privacy Policy for the complete list of third-party services we use.

Is my vibe video shared outside nYtevibe?

No. Vibe media is only displayed within the nYtevibe app and platform. We do not share, sell, or distribute your media to third parties. You retain ownership of all content you create. You can delete your media at any time and it will be permanently removed from our servers.

🛡 Safety & Reporting 5 articles

How do I report inappropriate content?

Tap the menu (three dots) on any vibe, review, or user profile and select "Report". Choose the reason (inappropriate, harassment, fake, spam, etc.). Our moderation team reviews all reports within 24 hours.

How do I report harassment?

Block the user immediately (Profile → Block). Then report them through the in-app report feature or email safety@nytevibe.com with details. We take harassment seriously and will investigate promptly.

I'm being stalked through the app

1) Enable Ghost Mode immediately (Settings → Privacy). 2) Block the person. 3) Set your profile to Private. 4) Contact safety@nytevibe.com urgently. 5) If you feel in physical danger, contact local law enforcement. We will cooperate with authorities.

Someone posted a video of me without consent

Contact support@nytevibe.com with the vibe details (venue, approximate time, description). We'll review and remove content that violates our Community Guidelines. Users are responsible for obtaining consent from people in their videos.

Is nYtevibe safe for going out?

nYtevibe is a venue discovery tool, not a personal safety device. Use common sense when going out: share your plans with someone, stay aware of your surroundings, and never leave drinks unattended. The "Who's Here" feature can help you see if friends are at a venue before you go.

Emergency Contacts

  • Emergency: Call 911
  • nYtevibe Safety Team: safety@nytevibe.com
  • National Domestic Violence Hotline: 1-800-799-7233
  • Crisis Text Line: Text HOME to 741741

Before You Contact Us

Check the FAQ sections above — most questions are answered there. If you still need help, use the form below or email us directly.

📧 Email Support

support@nytevibe.com
Response within 24 hours

🛡 Safety Issues

safety@nytevibe.com
Urgent — reviewed immediately

📜 Legal & Privacy

legal@nytevibe.com
DMCA, data requests, legal

🏢 Venue Support

venues@nytevibe.com
Business accounts & billing

Send Us a Message

Company Information

E&EL Global Inc.
16192 Coastal Highway, Lewes, Sussex County, Delaware 19958
State of Incorporation: Delaware