Find answers to common questions or contact our support team
Click "Forgot Password" on the login page, enter your email, and follow the instructions sent to your email address.
Go to your account settings in the dashboard and update your personal information, including name, email, and phone number.
Check your email inbox for a verification link. If you didn't receive it, check your spam folder or request a new verification email from your account settings.
Yes, you can create multiple accounts with different email addresses. Each account can manage its own venues and subscriptions.
Contact support to request account deletion. Note that this will permanently delete all your venues, bookings, and data.
We offer three plans: Starter (30-day free trial), Professional, and Enterprise. Each plan includes different features, capacity limits, and venue allowances. Check the pricing page for detailed information.
New users get a 30-day free trial on the Starter plan for their first venue. After the trial, you'll be charged monthly. You can only use the trial once per account.
Go to your subscription settings in the dashboard. Select "Upgrade" or "Downgrade" and choose your new plan. Changes take effect immediately, and prorated credits are applied for downgrades.
We accept all major credit cards (Visa, MasterCard, American Express) and debit cards through our secure Stripe payment processor.
Go to your subscription settings and click "Update Payment Method". You can add, update, or remove payment methods securely through our payment portal.
Yes, you can cancel your subscription at any time from your subscription settings. Your venue will remain active until the end of your billing period, then switch to "no_subscription" status.
We'll notify you via email and attempt to retry the payment. If payment continues to fail, your subscription may be suspended. Update your payment method to restore service.
Refunds are handled on a case-by-case basis. For downgrades, unused portions are credited to your account. Contact support for refund requests.
When you have multiple active paid subscriptions, you automatically receive volume discounts: 2 venues (5% off), 3-4 venues (10% off), 5+ venues (15% off).
Click "Create New Venue" in your dashboard, select a subscription plan, complete payment (if required), then fill in your venue details including name, address, type, and description.
You'll need to upload business license, tax ID, and any required permits. Documents are reviewed by our team before your venue is approved.
Typically 24-48 hours after all required documents are uploaded. You'll receive an email notification when your venue is approved or if additional information is needed.
Yes, you can update most venue information from your venue dashboard, including contact info, description, amenities, and operating hours. Some changes may require re-approval.
Capacity is the maximum number of people your venue can accommodate. It's required to unlock booking features and must be set within your plan's limits. You'll be prompted to set capacity after creating your venue.
If you have venues in "pending_documents", "pending_approval", or "rejected" status, you cannot create new subscriptions until these are resolved. Complete the approval process for existing venues first.
Yes, you can delete venues from your dashboard. Note that this will cancel the associated subscription and permanently delete all venue data, bookings, and history.
Go to your venue's media section in the dashboard. You can upload cover photos, profile images, and gallery images. Images should be high quality and represent your venue accurately.
Customers can book through the nYtevibe app or website. They select your venue, choose a date and time, specify party size, and submit a booking request.
View all bookings in your venue dashboard. You can confirm, reject, or cancel bookings. Pending bookings appear in a queue for your review.
When a customer requests a booking, it appears as "pending" in your dashboard. You can confirm it (making it active), reject it (with a reason), or let it expire after 24 hours.
Use the check-in feature in your dashboard or staff app. Scan the customer's QR code or manually search for their booking. Check-in updates the venue's current capacity.
After the booking time passes without check-in, the system automatically marks it as "no-show". This helps maintain accurate capacity tracking.
Yes, you can configure daily booking limits per venue. This helps manage capacity and ensures you don't overbook your venue.
Go to the booking details in your dashboard and select "Cancel Booking". You can provide a reason for cancellation, and the customer will be notified.
Go to Staff Management in your venue dashboard, click "Add Staff", enter their information, assign a role (Manager, Supervisor, or Host), and set permissions. Staff will receive an email with access instructions.
We offer four roles: Owner (full access), Manager (most operations), Supervisor (booking and capacity management), and Host (check-in/out only). Each role has default permissions you can customize.
Staff receive a unique access token via email. They use this token to access the staff portal or mobile app. Tokens can be regenerated if lost or compromised.
Yes, you can assign custom permissions to each staff member, overriding role defaults. This allows fine-grained control over what each staff member can do.
Go to Staff Management, find the staff member, and click "Remove" or "Deactivate". Their access will be immediately revoked.
Yes, depending on their role and permissions. Managers and Supervisors can typically confirm, reject, and manage bookings, while Hosts can only check customers in and out.
Try clearing your browser cache, disabling browser extensions, or using a different browser. If the issue persists, contact technical support with details about your browser and any error messages.
Check your API credentials and ensure you're using the correct endpoints. Review the API documentation for authentication requirements and rate limits. Contact support if you need assistance with integration.
Ensure you have an active internet connection and that your subscription is active. Try refreshing the page or logging out and back in. If issues continue, contact support.
Check that files are in supported formats (PDF for documents, JPG/PNG for images) and under the size limit (typically 10MB). Ensure you have sufficient storage space in your plan.
API documentation is available in your developer dashboard or contact support for access. The API uses RESTful endpoints with Bearer token authentication.
Note the exact error message, what you were doing when it occurred, and your browser/device information. Contact technical support with these details for faster resolution.
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